Different Perspective

Hello all

I recently changed jobs and I have just finished the induction process to make me feel like a valued member of the 500,000 staff. I am not just a number, I am a valued member :D

Anyway as part of the process I had the pleasure of sitting in a room with a lovely Englishman (lets call him Barry) as he took us through the all the standard induction stuff. You know what I am talking about, as its the same everywhere

1. Do not download hardcore pornographic material on the company laptop
2. Do not use hard drugs on the premises
3. Do not slap the bosses wife on the arse at the xmas party

As part of the process we were discussing the difference in cultures as there are 65 different nationalities in the office and we got onto the topic of the terrible customer service normally encountered in this country when Barry asked me a question

"When you go to the pub in England or Australia, how does it work?"

I answered
1. I walk in
2. I go to the bar and order my beer
3. I get my beer and immediately pay
4. I carry my own beer to the table and drink it
5. I go back to the bar and order another one

He then asked me what happens in the Czech Republic and I realised
1. I walk in and sit down
2. The waiter comes over and takes the order for the beer
3. He returns with my beer
4. He takes my order for another beer
5. He then brings it over as well
6. I pay as I leave

Barry then asked me 'Do i still think the service is crappy in the Czech Republic?'

Obviously the answer is YES but it certainly makes you think doesn't it. As Barry explained it all comes down to the expectations. I don't expect it to take 15 minutes for the beer to arrive and then have the waiter BEG for tips. Anyway food for thought

Until next time